Conditions générales

These Terms and Conditions ("Terms") govern the use of the website bazaproduction.com, the provision of our creative and technical services and the sale of our digital products. Please read them before you order anything from us.

1. Who we are

The provider is BAZA PRODUCTION s. r. o., Gorkého 205/3, 811 01 Bratislava - mestská časť Staré Mesto, Slovak Republic, Company ID (IČO) 57 656 142, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 200079/B, email bazamedia.prod@gmail.com ("we", "us").

BAZA FILM, BAZA 3D, BAZA SOUND, BAZA DEVELOPERS and BAZA PROMOTION are divisions of BAZA PRODUCTION s. r. o., not separate companies. Whichever division you work with, your contract is with BAZA PRODUCTION s. r. o.

2. Definitions and order of documents

• Client - anyone who orders a service or buys a product from us.
• Consumer - a natural person who, when concluding the contract, is not acting within the scope of their business or profession.
• Business client - a client who is not a consumer.
• Services - film, video, 3D, sound, design, development, marketing and related work made to order.
• Products - our software, licences and subscriptions: BAZA Booking Calendar, BAZA Book in the Chat, BAZA Booking Calendar App, BAZA Live Chat, BAZA Academy CRM, Revolut Payment Plugin, BANG and any future product.

If an individual contract or accepted offer says something different from these Terms, the individual contract prevails. For products, the End User License Agreement also applies. Personal data are covered by the Privacy Policy; refunds by the Refund Policy.

3. Using the website

The website presents our work and services. Its content is protected by copyright; you may view it and share links to it, but you may not copy, modify or publish its content without our written consent. Projects, brands and logos of our clients are shown with their permission or as a reference to our work and remain the property of their owners. You must not disrupt the website, try to gain unauthorised access to it or collect its content automatically.

Information on the website is not an offer to conclude a contract. Prices and scope of services are always agreed individually.

4. Creative and technical services

4.1 Conclusion of the contract

A contract for services is concluded when you accept our offer (in writing or by email), sign a contract with us or pay an invoice issued on the basis of the offer. The offer describes the scope, price, schedule, number of revision rounds and deliverables.

4.2 Cooperation

You will provide us with the information, materials, access and feedback we need, on time. Delays on your side move the agreed deadlines accordingly. You confirm that you have the rights to all materials you give us (texts, music, logos, footage, photos, data) and that using them in the project will not infringe the rights of others.

4.3 Price and payment

Prices are agreed in the offer. Unless agreed otherwise, we invoice an advance of 50 % before the start of work and the rest on delivery. Invoices are payable within 14 days. Work beyond the agreed scope, additional revision rounds and changes to an approved stage are charged separately after your approval. If payment is late, we may pause work and charge statutory late-payment interest.

4.4 Delivery and acceptance

We deliver the result in the agreed format. If you do not raise specific objections within 7 days of delivery, the result is deemed accepted. Minor defects that do not prevent use do not entitle you to refuse acceptance; we will fix them without undue delay.

4.5 Intellectual property

Unless the contract says otherwise, after full payment you receive a non-exclusive licence to use the final result for the purpose, in the territory and for the period agreed in the offer (if not specified: worldwide, for an unlimited period, for your own promotion and business). Until full payment, all rights remain with us. Source files, project files, raw footage and unused material are not part of the delivery unless expressly agreed. Rights of third parties (for example licensed music, stock footage, fonts, actors) are limited by the licences obtained for them.

4.6 Portfolio

We may show the finished work, your name and logo in our portfolio and on our social networks, unless you ask us not to or we have signed a confidentiality agreement. We will not publish confidential information.

4.7 Cancellation

If you cancel an ordered service before completion, you will pay for the work done up to that moment and for the costs we have already incurred (for example studio rental, crew, licences). An advance paid covers these amounts first. Consumers also have the rights described in Section 6.

5. Digital products

5.1 Purchase and delivery

You can buy products on our product websites. The contract is concluded when you complete the payment. The licence key, download link or access is sent to your email immediately after payment. The use of a product is governed by the End User License Agreement and the description of the chosen plan.

5.2 Prices and payment

Prices are shown on the checkout page, including information on VAT. Payments are processed by Stripe. If the checkout page states that Stripe or another reseller sells the product to you as "merchant of record", that company is the seller for the payment transaction and handles taxes and payment matters; the licence to the product is granted by us.

5.3 Subscriptions

Subscriptions renew automatically for the same period at the price valid at the time of renewal, unless you cancel before the end of the current period. You can cancel at any time in your customer account, in the Stripe customer portal or by email; you keep access until the end of the paid period. We will inform you of any price change at least 30 days before it applies to your subscription, and you may cancel before then.

5.4 Support and updates

Support and updates are provided for the period of your plan (usually one year, or for life for lifetime plans) by email at support@bazadevelopers.com. We aim to respond within 1-2 business days. Support covers the functions of our products; it does not cover third-party themes and plugins, hosting problems or custom programming, which we can offer as a paid service.

5.5 Age

Products may be bought only by persons aged 18 or over.

6. Rights of consumers

6.1 Right of withdrawal

A consumer who concludes a contract at a distance (online, by email, by phone) may withdraw from it without giving a reason within 14 days of its conclusion, in accordance with Act No. 108/2024 Coll. on Consumer Protection. To withdraw, send us a clear statement, for example:

"I hereby withdraw from the contract for [service/product], ordered on [date]. Name, address, email, date."

We will refund all payments received from you within 14 days of receiving your withdrawal, using the same payment method, unless agreed otherwise.

• Digital content (licences, downloads, access): the right of withdrawal ends when delivery starts if you have expressly agreed to immediate delivery and acknowledged that you thereby lose the right of withdrawal; we confirm this in the order confirmation. Our voluntary 14-day money-back guarantee under the Refund Policy applies regardless.
• Services: if you ask us to start before the 14 days have passed and then withdraw, you will pay a proportionate price for the work done until withdrawal. Once the service has been fully provided with your express consent and acknowledgment, the right of withdrawal ends. Services connected with a specific date (for example a shooting day or event) cannot be withdrawn from after the date is confirmed, as permitted by law.

6.2 Complaints about defects

We are liable for defects of products and services under the Slovak Civil Code (Act No. 40/1964 Coll.). You can submit a complaint by email to bazamedia.prod@gmail.com (for software also support@bazadevelopers.com); please describe the defect and attach your order number. We will confirm receipt and resolve the complaint without undue delay, at the latest within 30 days. For digital content we will first bring it into conformity (for example by an update or fix); if that is not possible, you are entitled to a price reduction or to withdraw from the contract.

6.3 Alternative dispute resolution

If you are not satisfied with how we handled your complaint, or you believe we have violated your rights, you may ask us for redress by email. If we reject your request or do not answer within 30 days, you may submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, www.soi.sk) or to another authorised entity listed by the Ministry of Economy of the Slovak Republic. Your right to go to court is not affected.

7. Liability

We are liable for damage we cause intentionally or through gross negligence, and for damage to life and health, without limitation.

Towards business clients, our total liability for other damage arising from one contract is limited to the price paid for that contract (for subscriptions: the price paid in the last 12 months), and we are not liable for lost profit, loss of data or indirect damage. Business clients are responsible for backups of their websites and data.

Nothing in these Terms limits the rights that consumers have under mandatory law.

We are not responsible for services of third parties that our work or products connect to (for example WordPress, hosting, Stripe, Revolut, Telegram, app stores or artificial intelligence providers), nor for their outages or changes.

8. Force majeure

Neither party is liable for failing to fulfil obligations due to circumstances beyond its control (for example natural disasters, war, epidemics, government measures, long-term power or network outages). Deadlines are extended by the duration of such circumstances.

9. Governing law and disputes

These Terms and all contracts with us are governed by the law of the Slovak Republic, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive them of the protection of the mandatory provisions of the law of the country where they have their habitual residence.

Disputes with business clients will be decided by the competent court of the Slovak Republic according to our registered office. Consumers may bring proceedings in the courts of their country of residence or in Slovakia.

10. Changes to the Terms

We may change these Terms. The new version applies to contracts concluded after its publication. For running subscriptions, we will inform you of material changes by email at least 30 days in advance; if you do not agree, you may cancel the subscription before the change takes effect.

If any provision of these Terms is invalid, the rest remains in force.

11. Contact

bazamedia.prod@gmail.com, BAZA PRODUCTION s. r. o., Gorkého 205/3, 811 01 Bratislava, Slovak Republic.